Drum roll please… Welcome to Molly’s Momentum!

February 1st, 2010    Posted in Momentum News

It is with great pleasure that I publish my first blog post for Molly’s Momentum. By no means am I new to the blog world, I have done many blogs in the past which embraced my passions around outdoor adventures, bicycling, family and friends. However, this site will embrace my strengths and experiences of passionately engaging exuberant social interactions. I am passionate about providing world-class exceptional customer service by building a high quality of interactive and self-sustaining relationships. I will focus on my professional growth as an independent contractor providing services to businesses that want to better engage their customers with their brand. Many companies are new to interacting with their customers through social media channels. Companies want to communicate with their customers in a quick, easy, and profitable (low-margin) manner while creating a high-level of value and user experience. They may feel unsure of how to begin or unable to hire someone full-time to get them started or they may need assistance in maintaining their current mediums and providing world-class service to increase their customer satisfaction. I can assist companies in building strong and self-sustaining relationships with their customers.

I possess experience with collaboration with internal and external stakeholders including developer and customer service teams to provide efficient and expedient resolution to escalations. I am able to manage vendors and international teams to drive accountability for deliverable goods without compromising a company’s bottom line objectives. Over the years I have specialized in one-call and email resolutions for customer issues, often taking on challenging situations or customers with greater success than many of my peers. My ability to break down complex processes in easy to understand step-by-step instructions to provide successful user experience with products and services is beneficial to social media sites. These are created as knowledgebase documents or how-to videos which can be viewed within my professional portfolio.

I look forward to interacting with my followers and hearing their feedback regarding my thoughts and experiences. I also want to encourage readers to request topics they are most interested in regarding customer service and social media. Please check me out on LinkedIn or Twitter for more interactions!

Would you like to learn more about my experience and how I could help your company? You can review my professional biography, preview and print my resumes or review my professional portfolio. If you would like to contact me for potential contracting or employment opportunities, please contact me.