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My world-class customer service and social media experiences have developed into a pro-active and customer focused service attitude that allows me to work on multiple service-oriented teams with success.

Key qualities I bring to any professional work experience include:

• Taking ownership of my position and tenaciously working to provide quality service and support.
• Caring about customers and their loyalty to company products and services.
• Delivering exceptional support without compromising the company’s bottom line.
• Delivering golden-glove service to escalated issues to resolve them quickly and efficiently.
• Exceeding expectations by providing excellent follow-up and follow through.
• Working with internal and external team members to improve services and company procedures for effective, cash-conscious improvements.

Past customer service positions have allowed me to take initiatives to drive resolutions, without losing site of a company’s bottom line. Over the years I have specialized in one-call and email resolutions for customer issues, often taking on challenging situations or customers with greater success than many of my peers.

My professional experiences also include over twelve years of moderation and participation on Internet-driven sites, such as Web 2.0 and social media community sites, newsgroups, chat boards, forums and blogs. In addition I bring twenty years of experience providing exceptional customer service support.

My goal is to provide customer-focused service for an organization that allows employees to use their versatile work experiences to help improve the company’s bottom line. For a company that values customer relationships, my experiences deliver traditional customer services with a keen eye toward building a future that includes a social media-centric experience for customers.

Specialties

• Administrating content.
• Facilitating conversations.
• Encouraging and influencing interactions.
• Networking among online communities.
• Providing easy to use step-by-step knowledgebase materials, how-to videos.
• Providing resources that build stronger, self-sustaining communities.
• Basic HTML, Javascript and website administration.
• Jive (Clearspace) software – front & back end administration.
• Successfully work in Start-up to Enterprise sized companies.

Passions

•Web 2.0 technologies and using them to optimize a company’s brand.•Managing exceptional internal and external relations through a professional and personable presence using the utmost etiquette, respect and patience.

•Building relationships with internal and external stakeholders to effectively and efficiently be the voice of the customer.

•Networking and distributing content among multiple online community sites.

•Providing easy to understand technical and non-technical knowledgebase materials and how-to videos to build stronger, self-sustaining communities, customer relationships and internal collaboration.

•Working under pressure efficiently, manage multiple projects and collaborate with functional teams.

•Encouraging and influencing positive interactions by identifying, tracking and reporting negative interactions surrounding brand.

•Ability to prioritize, track, analyze, report and consult on all areas for the purpose of revising and optimizing the customer service experience.