Molly is a world-class professional focused on building strong and self-sustaining relationships through customer service interactions and social media channels. She has professional experience as an independent contractor and consultant for companies which include enterprise and start-up sized companies including Vistage International, Microsoft’s Most Valuable Professional program and Bizmore. She has contributed as a Community Moderator for a start-up company, Bizmore, in the SF Bay Area and Vistage International. Molly sent a tweet in November 2008 regarding seeking employment and a follower offered an opportunity in SF for Bizmore. It has evolved her ideas, usage of social media channels and employment opportunities. Currently, she is working on providing how-to videos and optimizing the user experience for CremeMagnolia.

Ms. Johnson has over 12 years experience of moderation and participation on Internet-driven sites, such as Web 2.0 and social media community sites, newsgroups, chat boards, forums and blogs. In addition, she brings twenty years of experience providing efficient and expedient resolution to customer inquiries and escalations. Working in a social media environment and interacting with communities enables the use of her excellent follow-through and customer follow-up skills. Ms. Johnson takes pride in being pro-active and focused on continuous improvement while being customer focused in the pursuit of all projects and bottom line objectives. Her ability to break down complex processes in easy to understand step-by-step instructions to provide successful user experience with products and services is beneficial to customers and partners. View her professional portfolio for examples of her knowledgebase articles and how-to videos.

Beyond her professional accomplishments, Molly loves the outdoors and takes advantage of every opportunity possible to enjoy the outdoors with many different adventures. Often Alley, her Dachshund and Chihuahua mixed dog, Alley, is with her to explore new places. Alley is very loving, always excited (has the best tail wag ever!) and happy to go anywhere. Molly has enjoyed hiking, bicycling, camping, kayaking and cross country skiing for many years. She is a beginner backpacker and snowboarder. Ms. Johnson has over 10 years of experience with bicycling through commuting, recreational/touring and racing. You can view the many volunteer opportunities she has served within the bicycling community. Ongoing cycling adventures can be viewed under bicycling.